ZedBuzz Privacy Policy — Our Commitment to Protecting Your Data

📄 1. Introduction — Why This Policy Matters

Welcome to ZedBuzz. We understand how sensitive your personal data is. This Privacy Policy ("Policy") provides a complete overview of how data is managed for users of the ZedBuzz platform and mobile app.

ZedBuzz believes transparency is the best policy. That's why this policy is written in plain, straightforward language — not legal jargon. We want you to understand it fully and use our platform with confidence.

This Policy applies only to the ZedBuzz platform (zedbuzz.vu) and its associated apps and services. Third-party websites and providers have their own privacy policies, for which ZedBuzz is not responsible.

📋 2. Information We Collect

ZedBuzz collects only the data that is necessary — nothing more. See the details below.

🎯 3. Why and How We Use Your Information

ZedBuzz uses your data only for specific, defined purposes. No information is collected or processed without a clear reason.

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals securely and to maintain a record of your transaction history.
• Regulatory Compliance: To comply with international gaming licensing requirements and Anti-Money Laundering (AML) laws.
• Fraud Prevention: To detect and prevent account hacking, bot usage, and money laundering.
• Customer Support: To provide accurate and timely support when you need help.
• Service Improvement: To personalize your gaming experience and support the development of new features.
• Contact: To send important updates, transaction confirmations, and promotional offers.

You can opt out of promotional emails or SMS at any time. However, we are unable to stop sending transactional and security-related messages.

🤝 4. Data Sharing Policy — Who We Share Your Information With

ZedBuzz never sells your personal data. However, to operate our services, we may share limited information with trusted partners in specific circumstances.

• Payment Providers: For transaction processing — only the payment information strictly required.
• KYC Verification Service: Approved third-party providers for identity and age verification.
• Game Provider: Technical data from game sessions — not personal identification details.
• Regulatory Authority: Under legal obligation, at the direction of a licensing authority or court order.

🔒 5. Security Measures — How We Keep Your Data Safe

ZedBuzz protects your data using industry-leading technology. Our security measures are regularly updated and reviewed.

• 256-bit SSL Encryption: Every data transmission is encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• AI-Powered Fraud Detection: Unusual activity is detected and blocked in real time.
• PCI DSS-Compliant Payments: Adherence to international card payment security standards.
• Secure Servers: Data is stored in secure data centers with regular backups.
• Regular Audits: Regular reviews conducted by third-party cybersecurity experts.

🍪 6. Cookie Policy — What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ZedBuzz uses cookies to improve your experience and maintain the functionality of the platform.

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Performance Cookies: To analyze which pages are used most and improve the site accordingly.
• Preference Cookies: To remember your language, theme, and other preferences.
• Marketing Cookies: To show you relevant offers based on your preferences.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ZedBuzz features.

⚖️ 7. Your Rights — You're in Control of Your Data

ZedBuzz takes your data rights seriously. Your rights are outlined in detail below.

🗂️ 8. Data Retention Period

ZedBuzz does not retain data longer than necessary. Different types of data have their own defined retention periods.

• Account Information: For the duration the account is active, and up to 5 years after closure as required by law.
• Transaction Records: Retained for up to 5 years in compliance with AML regulations.
• KYC Documents: Up to 7 years as required by regulatory obligations.
• Customer Support Records: Up to 2 years after an issue is resolved.
• Marketing Consent Records: Retained for 3 years after opt-out as proof of consent withdrawal.

🛡️ 9. Protection of Minors

ZedBuzz services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If we become aware that a minor has registered an account in error, we will immediately close the account and delete all associated data.

🔄 10. Privacy Policy Updates & Contact

ZedBuzz may update this Privacy Policy as needed. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continued use of ZedBuzz after any changes have been made will be taken as acceptance of the updated policy. We recommend checking this page regularly.

For any questions or concerns about our Privacy Policy, reach out to our customer support team via live chat. We are available 24/7 to assist you in Bengali.